Privacy Policy
Last updated: 03/05/2026
Website: https://www.carters-carpets.co.uk/
1. Who We Are
Carters Carpets & Flooring (“we”, “our”, “us”) operates the website https://www.carters-carpets.co.uk/.
We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact details:
Email: info@carters-carpets.co.uk
Address: Kingswood, Bristol.
Phone: 07352 647402
2. What Data We Collect
2.1 Information You Provide
We may collect personal data when you:
- Submit a contact form
- Leave a comment
- Register for an account (if applicable)
This may include:
- Name
- Email address
- Phone number
- Any information included in your message
2.2 Automatically Collected Data
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
2.3 Comments
When visitors leave comments:
- We collect the data shown in the comments form
- We also collect IP addresses and browser user agents for spam detection
3. How We Use Your Data
We use your data to:
- Respond to enquiries
- Provide requested services
- Improve our website and user experience
- Prevent spam and maintain security
- Comply with legal obligations
4. Lawful Basis for Processing
Under UK GDPR, we rely on:
- Legitimate Interests – responding to enquiries, improving services
- Consent – where you opt into marketing or cookies
- Contract – where services are requested
- Legal Obligation – compliance with law
5. Cookies
Our website uses cookies to improve functionality and user experience.
Examples of cookies we use:
- Comment cookies (stored for 1 year)
- Login cookies (2 days or 2 weeks if “Remember Me” selected)
- Screen preference cookies (1 year)
- Temporary session cookies
You can control cookies through your browser settings.
6. Embedded Content
Pages on this site may include embedded content (e.g. videos, images).
Embedded content from other websites behaves exactly as if you visited those websites directly. These sites may:
- Collect data about you
- Use cookies
- Track your interaction
7. Who We Share Your Data With
We may share data with:
- Website hosting providers
- Spam detection services
- Email or CRM systems (if used)
- Professional advisors (legal/accounting)
If you request a password reset, your IP address may be included in the email.
We do not sell your data.
8. Data Retention
We retain data only as long as necessary:
- Comments: retained indefinitely
- User accounts (if applicable): until deleted
- Contact form submissions: typically up to 12–24 months
We may retain data longer where required by law.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us using the details above.
10. Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
If data is transferred outside the UK, we ensure appropriate safeguards are in place.
11. Data Security
We implement appropriate security measures including:
- SSL encryption (HTTPS)
- Secure hosting
- Access controls
However, no system is completely secure.
12. Complaints
If you are unhappy with how we handle your data, you can contact us directly.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/
Phone: 0303 123 1113
13. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised date.
Suggested text: Visitor comments may be checked through an automated spam detection service.
